iPad FAQ's

Still Have Questions?

Contact the TSD Technology Help Desk

Monday-Friday, 8:00am - 4:00pm

HOURS: M-F (8am-4pm)

(248) 823-5092 or help@troy.k12.mi.us

NO APPOINTMENT NEEDED

How to Connect to the Internet from Home

Where do I purchase a Rug-Ed Case for my personal iPad or iPhone?

WHAT DO I USE TO CLEAN MY IPAD?

It is a good idea to keep your iPad clean, especially if it is being touched by multiple people in the home.

Our recommendations are:

Spray cleaner onto a soft cloth, then wipe the iPad screen and case.
Use a disinfectant wipe on the screen and case, then let air dry. Wipe any residue with soft cloth

Do not spray cleaner directly onto the iPad, as it may get under the tempered glass or into the home button. This can cause the tempered glass to bubble and technical issues, if it gets under the home button.

When do students receive their iPads?

Students that are assigned devices keep them over the summer, unless the device is at the end of it's life-cycle and will be replaced.

New students and those assigned new devices will receive them within the first 3 weeks from the start of the school year or a time that is determined by the Troy School District Technology and Curriculum Departments.

New students receive devices once they have signed the parent has signed the Student Responsibility Form.

Will my student receive a new ipad or refurbished device?

Is training available for students on how to use the iPad?

Can my child use a personal device instead of a district device?

Can students install their own apps?

What accessories will be provided with the iPad?

All 1:1 students will receive a cased iPad, power adapter and power cable from the Troy School District. Some students will need earphones and/or microphone. Please see your building tech or teacher for earphone recommendations or if they are provided by your school/teacher. Most cases have an attached keyboard or removable keyboard.

Some students receive a clip-on stand that attaches to the iPad case, based on availability, if they do not have a keyboard cased iPad.

Is there technical support for student ipads in their school buildings?

Do students keep their ipad or other device over the summer?

Yes, 1:1 students keep their iPads over the summer months, unless directed by the school district.

Students DO NOT keep the iPad, if they move out of the school district. IF YOU ARE MOVING, contact the Technology Department - (248) 823-5092 or helpdesk@troy.k12.mi.us - for drop off instructions.

The iPads and the accessories are the property of the Troy School District and must be returned to a designated staff member in your building.

My student has their own ipad. Can they use their own?

I'm moving out of the district, where do I turn in my iPad?

What is my child's login & password?

Your child's login is their username, consisting of their first initial, middle initial, last name and grad year (Example: ABSmith25). Passwords are unique to each user and set per the district standards (see Password Info). If your child has issues logging into WIFI, network devices or forgotten their password, please have them see their Building Computer Tech.

Password Information

Technology Contact Information

Please note that there are some programs that are unique to each teacher and the teacher sets the login, password or QR code to access the application or site.

WHAT DOES "OPT-OUT" MEAN AND CAN I OPT BACK IN?

IT IS RECOMMENDED THAT PARENTS DO NOT OPT-OUT, DUE TO EXTENDED LEARNING AT HOME.

Opt-Out means that iPad is placed in your school's Media Center (or with a specific classroom teacher) and checked in/out daily. The iPad does not go home with the child; It will be used in the classroom as a learning tool, much as a text book is used.

If a child has homework assigned with the device, arrangements will need to be made for the child to use a home computer/device or a paper copy of the assignment. This does not preclude the child from paying for damage to the device. If the device is damaged during the time it is checked out to the child, they are responsible for all repair or replacement according to the Student iPad Responsibility Form.

A parent can Opt their child back in at any time. They will be responsible for signing a new Student iPad Responsibility Form and AUP, if one was not previously signed, so that the student can take the iPad home. See you Building Principal or Computer Tech for additional information and forms.

DO I NEED TO SIGN AN AUP?

Yes, signing the AUP (Acceptable Use Policy) will allow your child access and usage of district computers in labs, classrooms, smartboards, iPads, as well as, have district internet access. It is important that all children have access to the technology offered in the buildings; without a signed AUP, your child will not be able to use these technologies. Additional information is available form your Building Principal and Computer Tech. Note: The AUP is signed one time and is effective until your child graduates, unless the district amends the document.

The AUP is signed only once, when your child enters the Troy School District, and is kept in their file through 12th grade.

Student Acceptable Use Policy

Employee Acceptable Use Policy

General iPad Policies & Guidelines

MY CHILD'S IPAD CASE IS DAMAGED, CAN I REPLACE IT WITH A DIFFERENT CASE?

The Troy School District has a policy in place that states that you CAN NOT remove the case from the district iPad. If the case is damaged, you must pay the replacement fee according to the Student iPad Responsibility Form, however, it does not count against an incident/occurrence. The Online Payment Portal, check or cash payment is acceptable.

Your Building Computer Tech or the District Technology Department can help test and evaluate the condition of the device, case or accessory and provide options for replacement. The district has a policy in place that all damage to the device, whether it be - case, device or charging cables, must be resolved.

Where do I get the Student Responsibility Form & Insurance Information?

Student iPad Responsibilities

The Student iPad Responsibility Form is located in the PowerSchool Parent Portal to be signed. For information on accessing this form or your Parent Portal Account - please contact our team via email at pssupport@troy.k12.mi.us.

At the start of each school year, students and their parents will be provided instruction and a link to read and sign the current year's form.

This form is required for all students that have a 1:1 device (iPad, Laptop, etc)? You may opt to purchase or waive the annual device insurance art the time you sign the form. Payment for insurance can be made through the online payment portal, Cash or Check payable to Troy School District.

At the start of each school year, students and their parents will be provided instruction and a link to read and sign the current year form.

How do I Pay for insurance?
Are there content filtering restrictions on the iPad?

How do I Pay for insurance?

Are there content filtering restrictions on the iPad?

WHAT DO I DO IF MY IPAD IS DAMAGED, STOLEN OR MISSING?

Damaged:

Have your child bring their iPad to their Building Computer Tech or contact the Distict Technology Department for evaluation/replacement. The Tech will send home a replacement form for the parent/guardian to sign. DO NOT remove the case or take the iPad to the Apple Store or other repair facility.

Stolen:

Contact your Principal immediately so that the device can be locked down and provide the school with a copy of a police report, if applicable.

Missing:

Have you child see their Building Computer Tech immediately. They have tools to potentially locate the device.

Each building has tech support on-site to assist students, staff and parents during school hours.

Student iPad Policy & Fees

MY CHILD DOES NOT REMEMBER THEIR APPLE ID OR DEVICE LOCK PASSCODE?

The Troy School District offers students use of a Federated Apple ID. This means that the student signs into their Apple ID with the district email address and password. By using the district credentials, they have access to 25G of iCloud storage space, as opposed to the regular 5G when using a personal Apple ID.

If you child does not remember their device lock passcode, have them see the Building Computer Tech or call the District Technology office at (248) 823-5092. Most passcodes can be disabled, however, wif the iPad is not connected to Wifi, the passcode will not release and the iPad may need to be either reset (erased) or replaced.

MY CHILD'S CHARGING CABLE AND/OR ADAPTER IS DAMAGED OR LOST, WHAT DO I DO?

The Troy School District supplies each child that received an iPad an Apple OEM or Certified lightening charging cable and adapter. It is the responsibility of the child to take care of these items and keep them in working condition. The Troy School District does not supply children with replacement cables or adapters during the school year if they become damaged or lost. It the responsibility of the child or parent to replace the items with Apple Certified items. Payment for missing items are assessed during iPad collections, at the end of the school year, or if your child is moving out of the district and has not returned their accessories. Contact your building tech or call TSD Help Desk for additional information (248) 823-5092.

WHO DO I CALL OVER THE SUMMER OR AFTER HOURS FOR IPAD HELP?

We have opened a Twitter account to increase communication channels to our students, parents, and educational community. Please follow us at @TSDTechDept for important future communication. You can also continue to direct questions and concerns to helpdesk@troy.k12.mi.us, as well as, talk to your local building technician throughout the school year.

The phone number for the TSD Help Desk is 248-823-5092.

HOW TO I CLEAR MY IPAD CACHE?

If you are having difficulty opening web pages and it says that Safari cannot connect to the Server. It is time to clear the history and cookies from Safari on your iPad.

Here's how to clear information from your device:

To clear your cookies and keep your history, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.
When there's no history or website data to clear, the setting turns gray. The setting might also be gray if parental controls are set for websites. To check your settings, go to Settings > General > Restrictions, scroll to Allowed Content, then tap Websites.

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